In the dynamic landscape of customer relationship management (CRM), businesses are increasingly relying on advanced tools and platforms to streamline their customer service processes. Microsoft Dynamics 365, a comprehensive suite of business applications, plays a pivotal role in empowering organizations to deliver exceptional customer service. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) certification training is designed to validate the skills and expertise of professionals in leveraging Dynamics 365 for optimal customer service management. 

This four-day Microsoft certified course offers any organization an opportunity for customer success.  Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.

This training is a comprehensive preparation for the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam for obtaining the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.